Perched above the city on one of Santiago de Cuba’s highest points, the hotel formerly known as Meliá Santiago — now simply Santiago — offers a perspective on Cuba’s second city that few other accommodations can match. From its reflective glass tower, the views stretch across the rooftops and green hills of the Sierra Maestra, a panorama that sets the tone from the moment you step into the lobby. This is a hotel built for those who want to be in the middle of things, yet also crave a vantage point from which to admire Santiago’s layered history and landscape.

Inside, the design nods to local heritage: spacious, elegant interiors echo the city’s cultural mix, with public areas that feel both grand and welcoming. The 298 rooms, spread over 15 floors, keep the cityscape or mountains in sight, many with private balconies. After a day exploring the historic centre — just minutes away — three outdoor pools offer places to unwind, ringed by sun loungers and shaded pergolas. Dining options include several restaurants, from a buffet serving international and Cuban dishes to Italian, grilled specialties, and a more formal gourmet dinner venue. Bars range from a lively lobby bar open around the clock to a panoramic cocktail spot on the 15th floor and a night club for later hours. Business travellers will find a dedicated convention area with multipurpose rooms, while leisure guests can enjoy live music and the easy-going atmosphere that characterises the hotel.

The hotel’s former The Level service, with its exclusive lounge and butler amenities, has been discontinued following the change in management, but the property continues to operate with a similar standard of comfort and service. For travellers, the Santiago (Ex Meliá Santiago) remains a logical choice: central enough to walk into town, high enough to escape its bustle, and built around the kind of amenities — pools, multiple restaurants, 24-hour bars — that make a city stay feel like a mini-vacation. Whether you are in Santiago for business, a family holiday, or simply passing through on a Cuban itinerary, this hotel adapts to your rhythm.