Hotel Hard Rock Riviera Maya - Hacienda

Riviera Maya
Carretera Cancún - Chetumal Km 72 - Puerto Aventuras, Mexico 77710.
  • All Inclusive
  • Business
  • Family and Children
  • Best
  • Beachfront
  • Honey Moon
Children from 2 to 12 years old.
Infants under 2 years old.
03:00 PM
12:00 PM
110 V
+52 984 875 1100

Description

Located in the heart of the Riviera Maya, within the upscale Puerto Aventuras area, this world-class All-Inclusive resort enjoys a prime location near the most breathtaking beaches of the Mexican Caribbean. The Hacienda section is a family-friendly paradise designed to offer an authentic "Rock Star" experience, blending high-end luxury with legendary fun for guests of all ages.

Unleash your inner artist at the Music Lab, where you can perform on stage with a rock band, master the decks as a DJ, or record a track in a professional studio. Enhance your stay with The Sound of Your Stay® program, allowing you to have an authentic Fender guitar or a Crosley vinyl player delivered directly to your room.

Adventure awaits at the spectacular Rockaway Bay Water Park, featuring 23 world-class waterslides for the ultimate thrill. The resort also offers 5 swimming pools, the Hard Rock Roxity Kids Club™, a state-of-the-art gym, and access to professional golf courses. Indulge in a world-class culinary tour with up to 9 dining options, ranging from international buffets to specialized à la carte restaurants featuring Mexican, Italian, Japanese, and health-conscious cuisines.

Hacienda’s rooms blend traditional Mexican aesthetics with a modern musical theme. Every room features a private hydro spa tub, and for those seeking peak relaxation, our PURE WELLNESS® hypoallergenic rooms offer purified air systems for a superior night's sleep.

From legendary weddings and events to unforgettable family vacations, Hard Rock Hotel Riviera Maya - Hacienda is where luxury and the rock legacy come to life.

More info

General room amenities

  • Private bathroom with shower
  • LCD satellite TV
  • Rock Spa bathroom amenities
  • Bathrobe and slippers
  • Safety deposit box
  • Air conditioning
  • Coffee maker
  • Telephone
  • Clock radio and alarm with Bluetooth
  • Hair dryer
  • Iron and ironing board
  • Wi-Fi connection in rooms
  • 24 hr room service
  • Minibar
  • Hydromassage tub
  • Licor Dispenser
  • Balcony or terrace

Room types

Deluxe Gold (45 m²)

Deluxe Gold Picture 0
Consider this room your all-access pass to the legendary Hard Rock lifestyle. Designed to provide a perfect balance of comfort and rock-and-roll spirit, this 44.8 m² (482 ft²) space offers relaxing views of lush tropical gardens from your private balcony, which comes equipped with a traditional hammock—the ultimate spot to unwind.

This category provides exceptional flexibility for families or couples, with the choice of one King bed or two Double beds. All beds feature exclusive Sleep Like a Rock® 300-thread-count bedding to ensure a star-quality rest. Furthermore, you can personalize the vibe of your stay with The Sound of Your Stay® program, requesting an authentic Fender guitar or a vinyl record player delivered right to your door.


Size: 44.8 m² / 482 ft²
View: Garden View
Bedding: 1 King bed or 2 Double beds
Maximum Occupancy (King): 2 adults and 1 child (0-12 years) in a crib
Maximum Occupancy (Double Beds): Up to 4 people total (e.g., 3 adults and 1 child; 2 adults and 2 children; or 1 adult and 3 children, aged 0-17)

Featured Amenities:

Private hydro spa tub
Private balcony with hammock
Fully stocked minibar (sodas, bottled water, juices, and domestic beer)
LCD TV with satellite
Rock Spa® bath amenities, bathrobes, and slippers
Digital safe (laptop size)
24-hour room service and nightly turndown service
Complimentary high-speed Wi-Fi

Deluxe Gold Pure Wellness (45 m²)

Deluxe Gold Pure Wellness Picture 1
Designed for those seeking ultimate rest without compromising their health, the Deluxe Gold Pure Wellness room combines legendary Hard Rock luxury with a cutting-edge hypoallergenic environment. Spanning 45 m² (482 ft²), this unit is engineered to provide a superior night's sleep, making it the perfect choice for guests with allergies or respiratory sensitivities.

In addition to the hotel's regular cleaning protocol, these rooms undergo a rigorous seven-step process to drastically reduce airborne particulates and irritants. Every unit features a specialized air purification system, installed and permanently maintained by PURE® Solutions experts, ensuring a fresh and pure atmosphere at all times.

Size: 45 m² (482 ft²).
View: Garden or resort areas.
Bedding: 1 King bed or 2 Double beds.
Maximum Occupancy (King): 2 adults and 1 child (aged 4 to 12 years old).
Maximum Occupancy (Double Beds): 4 people total, including children.

Featured Amenities:

PURE WELLNESS® certification with permanently purified air.
Private in-room hydro spa tub.
Private balcony to enjoy the Caribbean weather.
Fully stocked minibar and premium liquor dispenser.
High-quality bedding and Rock Spa® bath amenities.
Access to exclusive The Sound of Your Stay® and Music Lab programs.

Deluxe Partial Ocean View (45 m²)

Deluxe Partial Ocean View Picture 2
Experience the full Caribbean vibe from the comfort of your room. The Deluxe Partial Ocean View category features a 44.8 m² (482 ft²) space designed for those who want to wake up with the blue of the sea on the horizon. This room blends Hard Rock’s modern, music-inspired style with a private balcony that includes the iconic hammock to enjoy the ocean breeze.

Equipped with either one King bed or two Double beds, this room is ideal for families traveling with teenagers, thanks to its generous occupancy policy. It features a private hydro spa tub, the exclusive The Sound of Your Stay® music program, and luxury amenities that ensure a stay worthy of a rock star.

Size: 44.8 m² / 482 ft²
View: Partial Ocean View
Bedding: 1 King bed or 2 Double beds
Maximum Occupancy: 3 adults plus one child (0-17 years); or 2 adults plus 2 children (0-17 years); or 1 adult plus 3 children (0-17 years).

Featured Amenities:

Private hydro spa tub
Private balcony with hammock
Minibar with soda, bottled water, juice & domestic beer
In-room premium liquor dispenser
LCD TV with satellite
Rock Spa® bath amenities, bathrobes, and slippers
24-hour room service and free wireless internet

Deluxe Sky Terrace (86 m²)

Deluxe Sky Terrace Picture 3
Take your rock star experience to the next level—literally. The Deluxe Sky Terrace is a two-story luxury sanctuary offering a total of 89.6 m² (964 sq. ft.) of private space. While the first level features a sophisticated and comfortable 44.8 m² room, the second level opens up to an expansive private rooftop terrace of the same size, designed for ultimate relaxation under the Caribbean sky.

This exclusive retreat is equipped with one King bed and boasts a stunning rooftop terrace that includes its own hydro spa tub, lounge chairs for sunbathing, and an outdoor table, all surrounded by relaxing garden views. It is the perfect choice for couples seeking an intimate getaway with all of Hard Rock’s premium amenities, including 24-hour room service and the brand's signature music programs.

Total Size: 89.6 m² / 964 sq. ft. (Room: 44.8 m² + Terrace: 44.8 m²)
View: Garden View
Bedding: 1 King bed
Maximum Occupancy: 2 adults

Featured Amenities:

Private rooftop terrace with hydro spa tub, lounge chairs, and table
Additional lower-level balcony with a hammock
Sleep Like a Rock® 300-thread-count bedding
Minibar with soda, bottled water, juice, and domestic beer
In-room premium liquor dispenser
Rock Spa® bath amenities, bathrobes, and slippers
The Sound of Your Stay® programs (Fender guitars and vinyls upon request)
Free high-speed Wi-Fi and nightly turndown service

Deluxe Family (2 rooms) (90 m²)

Deluxe Family (2 rooms) Picture 4
The Deluxe Family room is the ultimate stage for a legendary family getaway. Boasting an impressive total space of 89.6 m² (964 sq. ft.), this category features two connecting rooms, allowing every family member to enjoy their own space while staying together. One room is equipped with a King bed for parents, while the second room offers two Double beds for children or extra guests.

Designed with total comfort in mind, this suite doubles the amenities: each room features its own hydro spa tub, private balcony with a hammock, and a fully stocked minibar. It is the perfect choice for those seeking extra space, relaxing tropical garden views, and all the world-class resort facilities of Hard Rock tailored specifically for a modern family's needs.

Total Size: 89.6 m² / 964 sq. ft. (Two 44.8 m² connecting rooms).
View: Garden View.
Bedding: 1 King bed and 2 Double beds (connecting).
Maximum Occupancy: 6 guests total (Up to 4 adults and 2 children; or combinations of up to 6 people including children aged 0-17).

Featured Amenities:

Two private hydro spa tubs (one in each room).
Two private balconies with hammocks and garden views.
Fully stocked minibars (sodas, bottled water, juices, and domestic beer).
In-room premium liquor dispenser in the adults' room.
Bathrobes and slippers (including sizes for the little rock stars).
Rock Spa® bath amenities.
Two LCD TVs with satellite channels.
Access to The Sound of Your Stay® and Music Lab signature programs.

Rock Royalty Partial Ocean View

HR Hacienda Riv Maya-Rock Royalty Partial Ocean
Experience the ultimate "all-inclusive Royalty" treatment in our Rock Royalty Partial Ocean View category. This 44.8 m² (482 sq. ft.) room offers a prime setting with partial views of the Caribbean Sea, blending Hard Rock’s signature luxury with exclusive VIP benefits designed for those who demand a personalized and premium experience.

Booking this category grants you an all-access pass to the hotel's highest level of service. You will enjoy the assistance of a dedicated telephone concierge, priority reservations, and upgraded in-room amenities ranging from complimentary massages to a specialized pillow and aromatherapy menu. It is the definitive choice for turning a luxury vacation into a legendary VIP stay.

Size: 44.8 m² / 482 sq. ft.
View: Partial Ocean View
Bedding: 1 King bed or 2 Double beds
Maximum Occupancy (King Bed): 2 adults or 1 adult and 1 child (0-12 years)
Maximum Occupancy (2 Double Beds): 3 adults and 1 child (0-17 years); or 2 adults and 2 children (0-17 years); or 1 adult and 3 children (0-17 years)

Rock Royalty Exclusive Benefits:

Dedicated telephone concierge service
Complimentary 25-minute couple’s massage at the Rock Spa®
Early check-in & late checkout (until 3 PM, available upon request and subject to availability)
Complimentary beach bag (1 per room, per stay)
Upgraded, full-size Rock Spa® bath products
Sleeping mask, Loofah sponge, and Welcome Petit Fours
Aromatherapy and Pillow Menu
In-room Espresso machine
Priority reservations for the picks® and wax® programs
Priority booking for Bali beds ($)

Room Highlights:

Private hydro spa tub
Private balcony with hammock (in most rooms)
Mini bar with soda, bottled water, juice, domestic beer, and snacks
LCD TV with satellite channels
Digital safe (laptop size)
Plush bathrobes & slippers
Free wireless internet and 24-hour room service

Facilities & Amenities

Business and Office
  • Business center($)
  • Meeting room (s)($)
  • Halls for conventions and events($)
Children Facilities and Activities
  • Water park
  • Babysitting($)
  • Teen´s Club
  • Children's menu
  • Children’s pool
  • Hard Rock Roxity Kids Club
Events and Incentives
  • Party Salon($)
  • Catering for events($)
Facilities for persons with disabilities
  • Wheelchair accessible
  • Rooms for persons with disabilities
Fun and Entertainment
  • Karaoke
  • Night shows
  • Golf lessons($)
  • Hard Rock Music Lab
  • Live music at nights
  • Night entertainment program
  • Daytime entertainment program
Health and Beauty
  • SPA($)
  • Steam bath($)
  • Beauty parlor($)
  • Treatment Rooms($)
  • Hydrotherapy / Hydromassage($)
Internet Access ( Internet Café or Wifi in hotel areas)
  • Wi-Fi internet connection in lobby, rooms and common areas
Other
  • Shop($)
  • Parking
  • Pool Bar
  • ATM Machine
  • Pets allowed($)
  • Private Beach
  • Currency exchange
  • Trips and optionals desk($)
  • Transfer to the airport ($)
  • Tickets for attractions or shows($)
Room Services
  • 24-hour room service
  • Laundry and dry cleaning service($)
Sports and Fitness
  • Gym
  • Yoga
  • Kayak
  • Canoeing
  • Snorkeling
  • Pickleball
  • Basketball
  • Golf course($)
  • Tennis courts
  • Jogging trail
  • Non-motorized water sports
Weddings and Honeymoons
  • Wedding services($)
  • Honeymoon packages($)
More info

Nearby attractions

Tulum
Tulum Archaeological Zone
Riviera Maya
Río Secreto Xenses X-Plor Aktun Chen Kantun Chi Sian Ka'an Akumal Monkey Sanctuary Akumal Muyil Archaeological Zone Cobá Cenote Chac Mool Cenote Azul Cenote Manatí o Casa Cenote
The information on this page is posted in good faith but Umbrella Travel cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission.

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